WORLD AIRPORT SURVEY

	The World Airport Survey is the largest Passenger Survey of Airport product and service standards. The Survey and annual Airport Awards are recognised as the global benchmark of passenger satisfaction levels for over 550 airports around the world.

The Trusted Passenger Survey

SKYTRAX provide total transparency across the World Airport Survey process, and the resulting awards operate on a not-for-profit basis - allowing real customers to make their own, real choices as to which airports they consider to be best and worthy of an award. This is why the results are known as the Passengers Choice Awards.

Airports do not subscribe to be included in the survey, there is no membership criteria, and no charge for winners to attend the World Airport Awards ceremony. To reinforce total credibility and complete independence and clarity of survey and awards process, SKYTRAX do not accept any third party sponsorship.

The World Airport Awards

These are established as most prestigious accolades for the world airport industry. Travellers from over 160 countries take part in the world’s largest, annual airport passenger satisfaction survey, to decide award winners. The World Airport Awards are the global benchmark of airport excellence and Quality ranking.

Skytrax Guarantee that the World Airport Awards are totally free of any commercial influence or bias, and no airport in the study is able to exert any influence on the results. Airports do not pay to be included in this global study, and the awards are respected and recognised as the most prestigious accolades for the world airport industry.

AIRPORT SURVEYS
	World's Best Airport
	Best Premium Airport
	Best Airport Hotel
	Best Transit Airport
	Best Airport Shopping and Dining
	Best Airport Staff Service
	Best Airport Security and Immigration
	Best Airport Leisure Amenities

AIRLINE SURVEYS
	World's Best Airline
	Best Airline Cabin Staff
	Best Low-Cost Airline
	Best Leisure/Charter Airline
	Best Regional Airline
	Best Inflight Entertainment
	Best Regional Airline
	Best Airline Lounge
	Best Airline Alliance
	Best Airline First Class
	Best Airline Business Class
	Best Airline Premium Economy Class
	Best Airline Economy Class

The World's Best Airports include Singapore Changi Airport, Incheon International Airport, Hong Kong Airport, Munich Airport, Kuala Lumpur Airport, Zurich Airport, Amsterdam Schiphol Airport, Beijing Capital Airport, Auckland Airport, Bangkok Suvarnabhumi Airport, Vancouver Airport, Kansai Airport, Centrair Nagoya Airport, Helsinki Airport, Copenhagen Airport, Frankfurt Main Airport, Tokyo Narita Airport, Brisbane Airport, Cape Town Airport, San Francisco Airport, London Heathrow Airport, Istanbul Airport.

The World's Best Airlines include Air Arabia, AirAsia, Air Berlin, Air Canada, Air New Zealand, Asiana Airlines, Cathay Pacific, Dragonair, Emirates, Etihad Airways, Finnair, Garuda Indonesia, GOL, Hainan Airlines, IndiGo, Kingfisher Airlines, Kulula, LAN Airlines, Lufthansa, Malaysia Airlines, Malev Hungarian Airlines, Oneworld, Qantas Airways, Qatar Airways, Singapore Airlines, South African Airways, Swiss Int'l Airlines, TACA Airlines, Thai Airways, Thomson Airways, Turkish Airlines, Virgin America, Virgin Atlantic, Virgin Blue, WestJet.

Source: World Airport Awards 2012 & World Airline Awards 2012