SKYTRAX - Corporate Website


Skytrax  (established 1989) are specialist Research Advisors to the air transport industry. It is a privately owned UK company based in London.

Skytrax undertake Product, Service and Passenger research studies for airlines, airline alliances, airports and related air transport product / service suppliers across the globe - offering an unrivalled experience and knowledge of this specialist market. The market research department are responsible for commissioning and managing the 2 major, annual Passenger Surveys for the world airline and world airport industry.

These comprise the World Airline Survey™ and World Airport Survey™, both of which have become firmly established during the last 11 years as the most respected, independent, global surveys of airline and airport quality performance.

Competitive and front-Line Quality Performance evaluations comprises core services, with Skytrax having worked for over 210 airlines and 65 airports in recent years.

A global leader in air transport research, Skytrax staff are industry professionals - offering the most diverse and detailed knowledge of this specialist market.

"Professional air transport research by air transport professionals" is the ethos that enables the organisation to provide the highest standard and quality of research services.

Skytrax  operate the unique, global online Airline & Airport guide, which is now one of the world's most popular, independent travel forum and air travel information web sites.

Skytrax is known worldwide as a trusted brand that has a unique relationship with its intelligent, discerning users. Quite simply, users trust SKYTRAX, they trust the information we provide and they trust our values.

Research, Survey and advisory services provided by Skytrax include :

  Product & Service Quality Audits

  Annual Global Passenger Surveys

  Airline Standards Quality Certification

  Competitive Performance & Best Practice Analysis

  Product & Service Benchmarking

  World Airline Star Ranking

  World Airport Star Ranking

  Advertising & Brand Tracking Research

  Customer Satisfaction Surveys