THE WORLD AIRPORT SURVEY™ : from SKYTRAX


WORLD AIRPORT SURVEY : 2008/9

This Survey will taken about 4-5 minutes to complete. Each survey entry that is completed in full will be eligible for entry into our monthly prize draw - offering 1 lucky participant the chance to win an HP iPAQ 914c Handheld Smartphone. Only 1 entry per person is allowed.

	Survey Prize Draw Terms

START SURVEY HERE

1. How many flights have you taken in the last 12 months ?

1-6

7-12

13+

None

2. Please nominate your choice for the 2009 AIRPORT OF THE YEAR Award

3. How often (during the last 12 months) have you used the Airport you nominated above ?

1-6 times

7-12 times

13+ times

Never

4. Why are you nominating this Airport as the World's Best ? Please give your reason(s)

5. Please rank the 34 different items of Product and Service below, for your nominated Airport.

* Select NONE if you have not experienced or used an item listed

COMFORT & AMENITIES	Excellent	Good	Fair	Poor	Very Poor	NONE
Terminal Comfort, Space & Ambience

Cleanliness of Terminal

Seating Facilities

Smoking Policy / Smoking Lounges

Availability of luggage trolleys

Availability of washrooms / showers

Cleanliness of washrooms

Disabled & Baby changing facilities

Quiet / Rest areas / Day rooms


BUSINESS & LEISURE	Excellent	Good	Fair	Poor	Very Poor	NONE
TV, Entertainment & Leisure facilities

Internet facilities & WiFi

Business centre facilities

Telephone & Fax locations

Bureau de change facilities

ATM Facilities


SECURITY & IMMIGRATION	Excellent	Good	Fair	Poor	Very Poor	NONE
Security - Queuing times

Security Staff - Attitude & Courtesy

Immigration - Queuing times

Immigration Staff - Attitude & Courtesy


SHOPS, FOOD & BEVERAGES	Excellent	Good	Fair	Poor	Very Poor	NONE
Selection & Variety of Shops

Prices in "duty free" Shops

Staff Service in shops

Selection of Food & Beverage outlets

Prices of Food & Beverage outlets

Staff Service at Food & Beverage outlets


GETTING AROUND	Excellent	Good	Fair	Poor	Very Poor	NONE
Ease of Transit through Airport

Signage around Terminal areas

Boarding announcements / Info screens

Ground transportation options

Speed of Baggage Delivery


GENERAL ITEMS	Excellent	Good	Fair	Poor	Very Poor	NONE
Standard of Airport web site

Service at Airport Customer Service counter

Friendliness of Airport staff

Airport staff language skills

6. Please select your Age group below

18-29 yrs

30-39 yrs

40-49 yrs

50-59 yrs

60+ yrs

7. What is your Gender ?

Male

Female

8. What is your Nationality ?

9. Please enter e-mail address :

* You must enter a VALID e-mail address, or Survey Entry will be rejected

E-mail address is for authentication only, and privacy ruling is applied by Skytrax

Click Submit ONCE only

IMPORTANT - only 1 entry per person is permitted