HOME PAGE

 
 


 



 

WORLD AIRPORT SURVEY : 2008/9

 

This Survey will taken about 4-5 minutes to complete.

Each survey entry that is completed in full will be eligible for entry into our monthly prize draw - offering 1 lucky participant the chance to win an HP iPAQ 914c Handheld Smartphone. Only 1 entry per person is allowed.

 

  Survey Prize Draw Terms




START SURVEY HERE 


   
 

1.  How many flights have you taken in the last 12 months ?

1-6

7-12

13+ 

None

   
   
 

2.  Please nominate your choice for the 2009 AIRPORT OF THE YEAR Award

   
   
 

3.  How often (during the last 12 months) have you used the Airport you nominated above ?

1-6 times

7-12 times

13+ times

Never

   
   
 

4.   Why are you nominating this Airport as the World's Best ?     Please give your reason(s)

   
   
 

5.  Please rank the 34 different items of Product and Service below, for your nominated Airport.

* Select NONE  if you have not experienced or used an item listed

 

COMFORT & AMENITIES

Excellent

Good

Fair

Poor

Very Poor

NONE

Terminal Comfort, Space & Ambience

Cleanliness of Terminal

Seating Facilities

Smoking Policy / Smoking Lounges

Availability of luggage trolleys

Availability of washrooms / showers

Cleanliness of washrooms

Disabled & Baby changing facilities

Quiet / Rest areas / Day rooms

 

BUSINESS & LEISURE

Excellent

Good

Fair

Poor

Very Poor

NONE

TV, Entertainment & Leisure facilities 

Internet facilities & WiFi

Business centre facilities

Telephone & Fax locations

Bureau de change facilities

ATM Facilities

 

SECURITY & IMMIGRATION

Excellent

Good

Fair

Poor

Very Poor

NONE

 

Security - Queuing times

 

Security Staff - Attitude & Courtesy

 

Immigration - Queuing times

 

Immigration Staff - Attitude & Courtesy

 

SHOPS, FOOD & BEVERAGES

Excellent

Good

Fair

Poor

Very Poor

NONE

 

Selection & Variety of Shops

 

Prices in "duty free" Shops

 

Staff Service in shops

 

Selection of Food & Beverage outlets

 

Prices of Food & Beverage outlets

 

Staff Service at Food & Beverage outlets

 

GETTING AROUND

Excellent

Good

Fair

Poor

Very Poor

NONE

 

Ease of Transit through Airport

 

Signage around Terminal areas

 

Boarding announcements / Info screens

 

Ground transportation options 

 

Speed of Baggage Delivery

 

GENERAL ITEMS

Excellent

Good

Fair

Poor

Very Poor

NONE

 

Standard of Airport web site

 

Service at Airport Customer Service counter

 

Friendliness of Airport staff

 

Airport staff language skills

               
 

6.  Please select your Age group below

18-29 yrs

30-39 yrs

40-49 yrs

50-59 yrs

60+ yrs

   
   
 

7.  What is your Gender ?

Male

Female

   
   
 

8.  What is your Nationality ?

   
   
 

9.  Please enter e-mail address :

* You must enter a VALID e-mail address, or Survey Entry will be rejected

E-mail address is for authentication only, and privacy ruling is applied by Skytrax

   
   
 

   Click Submit ONCE only
 


IMPORTANT - only 1 entry per person is permitted 

 



top

back to top



Copyright 2008 Skytrax  |  Home Page  |  Enter Survey  |  Terms of Use  |  Contact Us  |  Site Map  |