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AIRPORT COVID-19 CUSTOMER SURVEY

Airports worldwide have put in place a series of new and enhanced health and safety measures to reduce risk and permit a safe restart of business following the COVID-19 shut-downs. This survey looks at how well airports are delivering the new standards.

About the World Airport Awards

The World Airport Awards are most coveted Quality accolades for the airport industry, often referred to as "the Oscars of the aviation industry", and are a global benchmark of airport excellence. Travellers across the globe take part each year in the world’s largest airport passenger satisfaction survey to decide the winners. Skytrax Survey and Awards Methodology is fully transparent, and the processes remain 100% independent with no payment by any airport or other outside organisation for any aspect of the customer survey or Awards presentation event.

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