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The World Airport Survey is the global, independent airport customer survey by Skytrax. The survey does not allow any airport subscription or membership fee, and guarantees transparency of process. The survey results are regarded as a global benchmark of airport excellence and Quality ranking.

Best Airport
Best Airport Hotel
Best Shopping + Dining
Best Airport Staff
Best Leisure Amenities
Best Airport for Transit
Best Security + Immigration


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  WELCOME TO THE WORLD AIRPORT SURVEY
 
Welcome to the World Airport Survey - your chance to help decide which airports customers consider to the world's Best.

Skytrax operate this survey as an online completion format, based on measuring Customer Satisfaction levels on a "post-travel" basis. This format can be more accurate than "time of travel" intercept type surveys, given that passenger stress levels at "time of travel" can have a negative or skewed impact - when contrasted to their later, more reasoned assessment of standards.

Please note that only 1 survey subject form may be submitted by each user. Multiple entries are detected and deleted.

 
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The World's Best Airports include Singapore Changi Airport, Incheon International Airport, Hong Kong Airport, Munich Airport, Kuala Lumpur Airport, Zurich Airport, Amsterdam Schiphol Airport, Beijing Capital Airport, Auckland Airport, Bangkok Suvarnabhumi Airport, Vancouver Airport, Kansai Airport, Centrair Nagoya Airport, Helsinki Airport, Copenhagen Airport, Frankfurt Main Airport, Tokyo Narita Airport, Brisbane Airport, Cape Town Airport, San Francisco Airport, London Heathrow Airport, Istanbul Airport.

The World's Best Airlines include Air Arabia, AirAsia, Air Berlin, Air Canada, Air New Zealand, Asiana Airlines, Cathay Pacific, Dragonair, Emirates, Etihad Airways, Finnair, Garuda Indonesia, GOL, Hainan Airlines, IndiGo, Kingfisher Airlines, Kulula, LAN Airlines, Lufthansa, Malaysia Airlines, Malev Hungarian Airlines, Oneworld, Qantas Airways, Qatar Airways, Singapore Airlines, South African Airways, Swiss Int'l Airlines, TACA Airlines, Thai Airways, Thomson Airways, Turkish Airlines, Virgin America, Virgin Atlantic, Virgin Blue, WestJet.

Source: World Airport Awards & World Airline Awards