Background to the World Airport Survey

Airport customer reviews

Offering users the most comprehensive, global guide to Customer reviews and ratings for airports throughout the world, including detailed passenger ratings and opinions of airports. You can also write your own review for any airport in the world by visiting SKYTRAX

The Skytrax Airport Survey is the world's largest Airport Customer Satisfaction survey, conducted by the leading specialist aviation research organisation. Operating since 1999, the survey is held in high esteem for clarity of process and rules of independence. The results are published at the World Airport Awards.

The World Airport Awards deliver a true level of integrity, independence and trust to Quality Recognition for the world airport industry. The awards have no subscription or entrance fees, no airport sponsorship, and do not involve a pay-to-attend award ceremony.

The World Airport Awards are decided by millions of airport customers from more than 100 nationalities. The survey methodology is audited to ensure transparency and guarantee maximum integrity to winning airports. The 2015 World Airport Awards are based on 13.02 million survey questionnaires completed by 112 different nationalities of customers during the period May 2014 to January 2015. The survey covered 550 airports worldwide, underlining the established reputation as the world's largest airport customer satisfaction survey.

Skytrax World Airport Awards are regarded as the most prestigious of any for the world airport industry providing the global benchmark of airport excellence.

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